Terms and Conditions

Welcome to Doctor79.com By using our website and services you agree to the following terms and conditions:
Services: Doctor Suvida provides an online platform enabling users to book appointments with partnered medical professionals. We act as an intermediary between patients and doctors. All medical advice, diagnoses, and treatment are provided by independent medical professionals.
User Accounts: You may browse the website without registering, but to book services you must create a user account. You agree to provide true and accurate registration details. You are responsible for maintaining confidentiality of your login credentials.
Booking Policy: Appointments subject to availability. We require 24 hours advance notice for cancellation to avoid a cancellation fee equal to 50% of the appointment cost. No-shows and cancellations under 24 hours are non-refundable. Doctor Suvida is not liable for the actions or omissions of medical professionals providing services. We make no guarantees about treatment outcomes.
Payments and Refunds: Payments are collected at the time of booking. No refunds will be provided for properly rendered services. Refunds for cancellations and other extenuating circumstances will be provided at the company's discretion.
User Content: Content you post represents your personal views and should not contain illegal, dishonest or unethical material. Doctor Suvida is not liable for any user content. We reserve the rights to remove content without prior notice.
Privacy: We respect your privacy and never sell personal data. Our full privacy policy contains details on data we collect and how it may be used and shared.
Disclaimers: Doctor Suvida disclaims liability for certain damages including but not limited to direct, indirect, incidental, consequential or punitive damages arising from use of services.

Refund Policy

Doctor Suvida, our priority is delivering professional services to facilitate out-of-town patients needing medical care. However, we understand disappointments may occasionally happen. Here are policies on reimbursements:

• Prior to Appointment: Full refunds provided on cancellations before 24 hours of scheduled visits.
• 50% payments returned up to 12 hours before bookings.
• Within 12 Hours: As timeslots could have serviced others, last minute cancellations under 12 hours receive no refunds to offset losses for partnered doctors.
• Missed Visits: Complete no shows termed as forfeiting appointments receive no refunds.
• During Service: Complaints about quality of treatment, experience or bedside manners should be directed to relevant medical professional providing consult. Issues in services promised by us include facilitating appointments, coordinating visit plans or clarifying treatment options. Send feedback to Doctor79@gmail.com within 24 hours for refund consideration following review. Payments for qualifying incidents are credited within 7-14 business days via original mode like credit card. Changes in policies around emergencies/other causes will be announced through email and platform notifications. Users accept amendments by continuing services. We hope to satisfactorily address user expectations for safe and convenient medical visits. Do reach out to our support team with any other concerns!

Privacy Policy

Doctor Suvida takes privacy seriously. This policy outlines the information we collect and how it is used to provide exceptional service.
Data Collected: We gather data necessary to facilitate appointments between patients and medical professionals. Information collected may include:

• Contact details like name, email address, phone number
• Demographic info like age, gender, location
• Health background for appoint booking
• Billing details
• Device data and tracking tools to improve site performance Data from third-parties like reference codes and integrated medical services may also be received.

Use of Information: Collected data improves our ability to assist you in booking appointments. Data may be used to:

• Enable user accounts and authentication
• Communicate regarding services
• Process payments
• Provide support
• Notify you of updates to our offerings
• Personalize site content and marketing messages

Data Sharing: We share information only with medical professionals engaged through our platform for facilitating patient appointments. We use third-party services for functions like payment processing, site analytics, email communications based on our instructions and policies. They may access certain relevant personal details to perform requested duties but are prohibited from using data for other ends.
Security: Doctor Suvida incorporates reasonable physical and electronic procedures to protect collected data. However, no method can fully eliminate security risks. We cannot guarantee absolute security.
Your Rights: As a user, you may access your personal data, request corrections or deletions. You may revoke permissions granted for data collection and processing. However, certain essential data may be retained for legal obligations and legitimate business purposes like account authentication or billing reviews.
Location of Processing: Any data received may be transferred internationally throughout service delivery channels including electronic storage, sharing and processing.
Updates: Changes to the privacy policy will be posted on this page with appropriate notice. Your continued usage of the website and services indicates acceptance of amendments.
For additional inquiries regarding privacy policies, please contact: Doctor79@gmail.com

Company Support

Doctor Suvida aims to provide exceptional assistance with booking medical appointments to limit hassles for out-of-town patients. Contact our support team with any questions.
Booking Assistance: Need help finding the right specialist or scheduling a visit? Our support staff has access to availability with partnered doctors across specializations to match your health needs. Details on preparatory requirements for tests or treatments can also be provided. Reach out via phone/email or use the website chat function.
Payments: Various safe online payment options are integrated. Get in touch if you face problems with:

• Processing credit cards
• Managing recurring billing
• Clarifying insurance coverage

Support is accessible during business hours: Monday-Saturday 8AM - 8PM. For 24/7 emergency assistance, trained tele-health professionals can guide next steps while our team immediately works on follow-up care.
Cancellations: Notify us immediately in case of appointment cancellations to avoid penalties. Our staff understands exigencies and will try accommodating requests for rescheduling, date adjustments or doctor changes with minimal hassle.
No Shows: Issues like transportation problems or missed alarms leading to no shows mean previous time slots unavailable to others. Our team reaches out to understand scenarios and explore alternatives before applying cancellation costs. Explain circumstances for fair resolutions.
Refunds: Unhappy with services? Connect within 24 hours explaining concerns for refunds to billing or reimbursements for travel/accommodations in certain qualified situations. Queries sent to support@DoctorSuvida.com get reasonably addressed.
Technical Support: Notice problems in accessing user accounts or issues like payment processing errors? Tech experts investigate causes for quick fixes. Detailed logs ensure tracking till resolution. We welcome user feedback identifying areas of improvement in platform tools or support services. Our goal is delivering satisfactorily on commitments. Expect us to go above-and-beyond in handling worries during important medical visits!